We answer the most common doubts about the use and creation of video campaigns in Myme.
How can I register on Myme and what are the requirements?
You can sign up from the Start Free button and create an account. The requirements are a stable internet connection, an updated web browser and a compatible device (such as a computer, tablet, or smartphone)
What security measures does Myme have to protect customer information?
Myme has advanced security measures to protect customer information. The platform uses state-of-the-art encryption technologies and meets the highest standards of privacy and data security.
How can I contact the Myme technical support team if I have any questions or issues with the platform?
If you have any questions or issues with the platform, you can contact Myme's technical support team through the live chat. Our team is available from Monday to Friday during business hours. In addition, we have a Help Center that will allow you to solve the most common problems and doubts you can find in the platform.
Who is Myme for?
Myme is designed to meet the needs of any company or individual who wants to create personalized videos to improve their marketing and communication strategy. Our platform is ideal for large, medium, and small businesses, as well as for startups, freelancers, and anyone who wants to send personalized videos quickly and easily. Regardless of size or industry, Myme can help you increase customer loyalty, improve your branding, increase your sales, and improve your engagement with your audiences through effective and personalized video campaigns.
What is voiceover?
Voiceover is one of the great achievements of the Myme technology, which enables actors in your videos to say the name of each customer or employee you're addressing. This way, any name in your database is transformed into a unique and personalized video.
What are the video categories offered by Myme?
Myme offers a wide variety of video categories for different sectors and use cases, some examples are: congratulations, welcomes, tactical days (Christmas, Black Friday, Valentine's Day), deals, reminders, etc. We also have sector templates to better adapt to your business: clinics, events, restaurants, stores, training centers, etc.
Can I add my own custom content, such as images or music, to the videos created in Myme?
Yes, Myme allows you to import customized content in different formats, such as images, videos, music, texts, and dynamic content to make your videos more personalized and unique.
How much time does it take to create a personalized video on Myme?
The time it takes to create a personalized video on Myme depends on the type of video and the complexity of the edit. However, by starting with our templates, you can create videos in minutes. The generation time of the videos will depend on the number of videos you want to send, but the average time is between a couple of minutes and an hour.
Can I schedule the date to send videos to my clients?
Currently the platform does not allow scheduling the date you are going to send the videos to your clients. We understand that this is a priority for many types of campaigns and therefore we are working to include it as soon as possible. However, you will be able to generate the videos from our platform and import the links to your sending system (CRM or email tool), which will allow you to schedule the date.
How can I measure the success of my video campaigns in Myme?
To measure the success of your video campaigns, Myme provides you with an analytics panel on the platform where you can view your campaign's performance. In this section you can see the total of videos sent, opened, watched, that have generated clicks, a conversion funnel, daily graphs, etc.
How many personalized videos can I create in Myme and what is the storage limit?
The number of personalized videos you can create in Myme depends on the subscription plan you have chosen. Subscription plans vary depending on the number of videos you can create and the available storage space.
Does Myme offer any pre-established templates that I can use?
Yes, Myme offers a wide variety of pre-established templates for different sectors and use cases that you can use as a starting point for your personalized videos. These templates can be personalized according to your needs by adding images, videos, music, texts, dynamic content, etc.
What format will I receive the videos for my clients?
To ensure the best experience and track the results of your campaigns, we will send you the videos in URL format, that is, a link that you can share with your customers through email, text messages, social media, or other digital channels. This way, you can obtain valuable insights on the performance of your videos, such as the number of views, clicks, and openings, which will allow you to evaluate the success of your marketing campaigns and adjust them accordingly.
Can I download the videos created in Myme and use them on other platforms or marketing channels?
Yes, you can download the videos created in Myme and use them on other platforms or marketing channels, but remember that the essence of Myme is being able to address each customer by name, so this magic will be lost when you download the video, as it would be a generic video.
What languages are available on the Myme platform?
Currently Myme is available in English, Spanish and Latin Spanish. We are working on the incorporation of new languages and actors on the platform.
How can I personalize video messages to cater to different audience segments on Myme?
Through dynamic text content, you can use variable content that will be replaced by the values you provide us at the time of video generation. This way, you can use any information you have stored about your client to create a unique video.
How can I sign up for a Myme subscription plan?
To subscribe to a plan on our platform, simply register on the platform and once you are in, select the plan you want through the "Upgrade your account" option. Once the payment is completed, you can start enjoying your plan and videos instantly.
What are the payment methods available to purchase a subscription plan on your platform?
We accept payments through the secure online payment system Stripe, which protects your credit card information. Additionally, we accept Visa, Mastercard and American Express cards as payment methods to purchase a subscription plan on our platform.
Can I change my subscription plan after I have signed up?
Yes, you can change your subscription plan at any time. Just log in to your account and select the new plan you wish to sign up for. If the change is to a higher plan, you will be charged the difference immediately. If the change is to a lower plan, you will keep enjoying your current plan until the next billing period.
Is there any kind of long-term contract to use your platform?
No, there is no long-term contract to use our platform. You can cancel your subscription plan at any time without penalty.
What happens if I exceed the storage limit of my subscription plan?
If you exceed the storage limit of your subscription plan, we will notify you and you will have the option to upgrade your plan or delete some of your videos to free up space.
Can I cancel my subscription plan at any time and get a refund?
Yes, you can cancel your subscription plan at any time. However, we do not offer refunds for billing cycles that have already been paid.
How can I buy extra video bonus?
You can purchase extra video bonus through your account on our platform. Simply select the video bonus purchase option and complete the payment process. Extra video bonus will automatically be added to your account.
What advantage does the annual plan have over the monthly plan?
By subscribing to our annual plan, you save 30% compared to the monthly plan. Additionally, we give you all the videos of one year at once, so you can use them whenever you want, which allows you greater flexibility.
Do you offer a free version of Myme?
Yes, we offer a free version of Myme. However, the free plan has certain restrictions on the number of videos that can be created and the presence of our watermark on the videos. For detailed information on the features and functionalities of our different subscription plans, we invite you to check the Plans Feature Table on our Pricing Page.
What happens to my personalized videos if I decide to cancel my subscription plan?
If you decide to cancel your subscription plan, your personalized videos will remain stored on our platform for a limited period of time. After that period, the videos will be deleted from our platform.